Frequently Asked Questions

Routers automatically send on both frequencies. This means that ideally, users' devices always receive the 5GHz frequency. However, if the frequency is occupied or overloaded, users' devices automatically receive the 2.4 GHz frequency.

Check the power supply of the SW router/DSL router. Restart both devices. Check the internet connection: Is the DSL router allowing a connection to the internet? Check the cable connection from the SW router to the DSL router: Are all cables where they should be? Are there any loose connections? If in doubt, try using a new cable for testing. If none of this helps, contact technical support.

Access points can communicate with each other through a so-called wireless bridge. It should be noted that the Wi-Fi connection may not be equally strong in every building and may also be susceptible to interference. Therefore, this solution may not be suitable for every use case and should be tested if in doubt. 

Mega-bit (Mb) is a unit of measurement for data transfer speed, while Mega-byte (MB) is a unit of measurement for storage capacity. 1 Mega-bit is equivalent to 1/8 Mega-byte. 

You can continue to use your own devices. It is not necessary to buy everything new.

Yes, access points can be connected to each other if a star-shaped LAN wiring is not possible. 

The different access points can be connected to the router via a LAN (Local Area Network). 

It is possible that sharing the internet with guests may cause a slowdown. However, this can be minimized through proper configuration and limiting of bandwidth.

Guest WiFi can be made secure by implementing encryption technologies such as WPA2 and regularly checking security settings. 

During the installation of the router, technical support can assist you.

Socialwave can tunnel all internet traffic to protect against legal warnings, but this should be clarified with the provider.

A functioning internet connection and compatibility with existing network devices must be ensured for the use of Socialwave. 

Socialwave implements security measures such as access codes and legal notices to comply with legal requirements for public hotspots.

Wi-Fi improves search engine ranking by increasing online visibility and attracting customers searching for Wi-Fi access. 

Yes, you can choose to add additional WhatsApp features later.

A personal recommendation can help to gain the trust of potential customers and strengthen customer loyalty. 

The Facebook login provides an easy and quick access for users and allows you to learn more about your customers and carry out targeted marketing campaigns. 

There is the possibility to set up a youth protection filter for the hotspots to restrict access to certain content. 

Socialwave guarantees legal protection against warnings or similar issues. Every user must authenticate themselves through a homepage before accessing the internet. A tamper- proof entry is stored in the Socialwave database for each user in the network. With this file, in case of abuse, the connection owner can deflect responsibility for the so-called "disturber liability".

To improve the Wi- Fi signal and cover all rooms, additional access points can be installed or the positioning of existing access points can be optimized. 

If guests are unable to log in, you should ensure that the access credentials are correct and that the Wi-Fi signal is sufficient. If the problem persists, contact technical support. 

Yes, it is possible to limit the use of the WiFi for guests to a specific time per day. 

A pop-up can be set up in the portal by making the corresponding settings in the administration area. 

The use of WiFi can be made easy for the customer's guests by providing clear instructions and, if necessary, technical support. 

The Socialwave router is connected to the existing DSL router via the WAN port. A new IP range is generated, which makes it impossible to access the home/work network. 

Guests can use the Socialwave WiFi by logging in with the provided access data or logging in via social media such as Facebook.