FAQ - 10 questions about the WLAN hotspot

There are always many questions about WiFi hotspots. These often revolve around security, functionality, and bug fixes. In this article, we want to provide clarity and answer the most frequently asked questions in this FAQ.

Socialwave FAQ:

1) Am I protected with the WLAN hotspot?

First of all, here is a clear yes. As an operator of a Socialwave WLAN hotspot, you don't have to worry about anything. In the event of illegal Internet behavior by a user, you as the operator are completely protected, as the culprit can be identified using the software.

2) Is Socialwave Hotspot compliant with the GDPR?

This question can also be answered with Yes be answered. As a result of various adjustments from the legal and technical department, the hotspot has been adapted to the new EU General Data Protection Regulation and can continue to be offered and used by you as usual. For more information, please feel free to here remove.

3) How do I install the Socialwave Hotspot?

Installing the hotspot is very easy. All you have to do is connect the Socialwave router to the power source and via a LAN cable to your DSL router. However, our customer service will call you to explain everything else to you.

4) How do I make my guests aware of the free WiFi?

To ensure that both your guests and you benefit from the WLAN offer in the best possible way, it should be clearly visible that a free hotspot is being offered. In return, you will receive various promotional material from Socialwave with your order. Including displays, small and large stickers, window stickers and instructions for use for your guests. Place the stickers and stands clearly visible. In this way, you not only draw the attention of existing customers to the WLAN, but also attract new customers.

5) Where can I see who is logging into the hotspot?

You can find your logins and various statistics in the customer portal. You get access to this when you buy a router. In addition, you can also track the success of the various marketing strategies in the portal.

6) How do I set up online advertising campaigns?

To set up advertising campaigns, you must log in to the Socialwave portal with your login details and can then easily design a template for an email/WhatsApp. All you have to do then is activate the campaign. In any case, our customer service will be happy to help you with this.

7) How can I activate the WhatsApp login?

WhatsApp is Socialwave's latest login feature. It enables an uncomplicated and modern login process. You also benefit from a particularly high opening rate with the ability to address a highly qualified clientele. This function can be booked at an additional monthly cost. If you are interested, please contact us or find out more here continue.

8) Why do my guests have a bad connection?

Often, this problem is easily solved. First, please make sure that the router is set up in a central location. For large areas or multi-storey buildings, you should use the Pro version of the Socialwave router, as it has a larger capacity. You should also extend the WLAN signal with access points if necessary. Here too, Socialwave offers you a well-functioning solution upon request.

9) Why can't my guests log in?

First, you should make sure that the Socialwave router is correctly connected to the power supply and the DSL router. Please consult the user manual that was sent to you. If none of the guests are able to log in, please restart the device. In exceptional cases, individual users' devices may not log in correctly because the software has not been updated. In this case, an unencrypted page must be entered into the device's browser (for example www.ard.de or www.kicker.de). Now the login page also opens for these devices and the guest can go online.

10) Can I change the name of my WiFi network?

Changing the network name is no problem. In this case, please contact customer service. The user then changes the SSID to the name you want.

With our WLAN marketing package, your customers/patients/guests advertise for you, are happy and recommend you to others.